We take the protection of your data seriously. Sometimes we need to collect personal data to provide the service you expect, and when we do, we will explain clearly what we’re collecting and what we intend to do with it.
What personal information we collect
When you fill in the contact form, the site securely processes and stores what you enter, and emails it to us. We use it to respond accordingly, archiving correspondence just like you would expect any responsible organisation to do. By ticking the “I’m not a robot” spam check box if applicable, you also allow Google to process data from your browser, including other stored Google cookies, which may include personal information, to check you are a human. This is to protect the site against malicious activity.
When you contact us by phone, email or post, we will also use your contact details and personal information to respond appropriately and store and archive it securely.
When you visit this site, the server and site security software may process and store your computer’s IP address (which contains approximate location information) within the scope of the law, to prevent unauthorised access and ensure the site works as intended. The server deletes these logs after 4 weeks.
Cookies
This site uses cookies as detailed in the cookie policy.
How and where your data is stored
The site uses a securely encrypted connection to transfer any information you submit, and stores it in a database on the server, which is based in the UK. We take backups regularly which are stored, encrypted, on a Dropbox for up to 4 weeks. We use secure passwords to protect the data and do not share access with anyone except those who are responsible for providing the services the site relies on.
Disclosing your information
We do not sell personal data to anyone. We only share personal information when it’s necessary to do what you have asked us to do, or if we are legally obliged to.
Access to your personal information
You have the right to know what information we hold about you. If you contact us and ask, we will be happy to:
- tell you what information we hold;
- tell you why we are holding it;
- tell you who it could be disclosed to;
- update it if it’s inaccurate;
- remove it (unless there’s a legitimate reason why we need to keep it); and
- let you have a copy of the information in an intelligible form.
Links to other websites
This privacy notice does not cover other sites that this site may link to. Please read the privacy statements on the other websites you visit.
Changes to this policy
This policy was last updated on 4 October 2018. If we change this privacy policy in future, we will update this web page.
Making a complaint
If you feel that we have failed to meet these standards, please contact us first. If we don’t resolve things to your satisfaction, you can then complain directly to the Information Commissioner.